1. Communication between Taxpayers” functionality facilitates in sending and receiving notifications to/from another taxpayer. To utilize this facility:
- The taxpayer will log on to the GST portal and navigate to the Services > User Services > Communication Between Taxpayers option.
- The taxpayer will get an alert for the unread notifications.
- The taxpayer can perform the following tasks:
- A taxpayer can read and reply to the notifications received
- Taxpayer can send a new notification to a Supplier or a Recipient
- The taxpayer can view notifications sent and reply received for the sent notifications
D. An email and SMS will be triggered with notification to a counterparty.
2. To communicate with a Supplier or a Recipient, perform the following steps:
Note: The communication Between Taxpayers option is not available to persons registered as TDS, TCS, and NRTP. Such registered persons have not been provided the link – ‘Communication Between Taxpayers’ under the Services tab.
1. Access the www.gst.gov.in URL. The GST Home page is displayed. Login to the portal with valid credentials. Dashboard page is displayed. Click Services > User Services > Communication Between Taxpayers option.
3. COMMUNICATION BETWEEN TAXPAYERS
A page is displayed. From here, you can click any of the four tabs provided on the left-hand side of the page.
a. Inbox (Notification & Reply Received): It shows any new notification received or reply received from a Supplier or a Recipient.
b. + Compose: It allows you to write and send a new notification to a Supplier or a Recipient.
c. Outbox (Notification & Reply Sent): It shows any new notification sent or reply sent to a Supplier or a Recipient.
d. Download CSV Template: It allows you to download CSV template through which you can upload the notifications at one go. (This functionality will be released shortly).
3.1 Send and View notification to a Supplier or a Recipient
3.1.1. Click the +Compose tab to send a new notification to a Supplier or a Recipient.
3.1.2 Send New Notification page is displayed. From the Notification To drop-down list, select the Supplier option in case you want to send a notification to a Supplier else select the Recipient option in the Notification To drop-down list.
3.1.3 In the Supplier GSTIN field, enter the GSTIN of the supplier to whom notification has to be sent. Once the GSTIN is entered, Trade/Legal Name field will be auto populated with details.
3.1.4 In the Subject field, enter the subject of the notification you want to send.
Note: Maximum length of the subject can be up to 50 characters.
3.1.5 In the Document Details section, select the Action Required by a Supplier or a Recipient from the drop-down list and enter the required details.
A description of the options available in the drop-down list is given below.
- File Missing Document – Taxpayer (Recipient) informs the Supplier to upload the required missing documents
- Rejected-Amendment Required – Taxpayer (Recipient) informs counterparty to amend the document (Invoice, Credit note, Debit note)
- Rejected-Wrongly sent to me – Taxpayer (Recipient) informs the counterparty that the supply mentioned in the document is wrongly sent to me.
- Re-Uploaded document – Taxpayer (Recipient) wants the Supplier to delete or re-upload the uploaded document.
- Payment made – Taxpayer (Recipient) informs the Supplier that payment has been made.
- Others – Any other information, that can be detailed in the Remarks section.
Note:
- This functionality works item-level-wise. For each document (Invoice/Credit Note/Debit Note), we need to add option from the Action Required field.
- Fifty documents can be manually added for a particular notification.
- Drop-down values of Action Required field will be different for Supplier and Recipient. In case the notification is sent to a Recipient by a supplier, Drop-down values in the Action Required field for a Recipient will be as shown in the screenshot below:
A description of the options available in the drop-down list is given below.
- Payment not received- Taxpayer (Supplier) informs the counterparty that payment has not been received yet.
- Others – Any other information, that can be detailed in the Remarks section.
3.1.6 Click the Plus icon under Add Item field to add the document details.
3.1.7 Save button will be displayed.
3.1.8 Select the required rate option from the Rate drop-down list and enter the Taxable Value. Tax amount will be system calculated based on Rate and Taxable Value provided.
Note: Multiple rows can be added to the Rate table for one particular invoice.
3.1.9 Click the SAVE button to save the details. The details will be saved under Added Document Details sections.
Note: You can click the Edit/Delete button to Edit or Delete the added details in the Added Document Details section with one click of the Edit button, you can add or delete the added Rate details. You can also click the Arrow button to view the Rate details.
3.1.10 In the Recipient Remarks section, enter the remarks for the supplier.
Note: Maximum length of the Recipient Remarks can be 200 characters.
3.1.11 Click the RESET button to change any value, otherwise Click the SEND button.
3.1.12 A Success message “Your notification has been successfully sent to counterparty” is displayed. Click the OK button.
Note: On successful receipt of a new notification/reply, SMS and Email will be sent to the receiver. Also, an alert will be given to the receiver on the GST portal.
3.1.13 To see whether the notification has been sent to the supplier, click the Outbox (Notification & Reply Sent) tab. Select the TO RECIPIENT/ TO SUPPLIER tab to view the notifications. A list of notifications will be displayed showing the latest notification on the top.
3.1.14 Click the View link from the View Notification section to see the details of that notification.
3.1.15 Click the BACK button to go back to the main screen.
3.2 View and Reply to Notification received from a Supplier or a Recipient
Once the notification is sent to a Supplier or a Recipient, they can reply to the received notification.
3.2.1 Login to the GST portal and navigate to Services > User Services > Communication Between Taxpayers option.
3.2.2 Click the Inbox (Notification & Reply Received) tab to see the new notification received.
Note: A bell icon will be displaying the number of new notifications received.
3.2.3 Under the Notification Received section, select whether you want to see the notification from a Supplier or a Recipient and select the tab accordingly. All the notifications will be displayed with the latest notification appearing in bold on the top.
Note: You can search any record on any page of Inbox/Outbox using the Search option as well. You can add any key/value from the given options: Recipient GSTIN, Trade/Legal Name, Subject, Notification Number. GST portal will search the same information from all the pages in the Recipient GSTIN, Trade/Legal Name, Subject, Notification Number columns and show the matching record on the screen. Any record that you are searching for will be searched across all the pages and not only on the current page. If you will remove the key/value (searched content) from the Search box, the GST portal will navigate back to the first page of Inbox/Outbox and display all the records.
3.2.4 Click the View link from the View Notification field to see the details of a particular notification.
3.2.5 Click the REPLY/TAKE ACTION button to reply the notification.
3.2.6 In the Document Details section, select the Action Taken by a Supplier or a Recipient from the drop-down list and enter the required details.
Move the Scroll Bar to the right to view the required option.
Note: A description of the options available in the drop-down list is given below.
- Missing Document-Filed – Taxpayer (Supplier) informs the Recipient that the missing document is already filed.
- Missing Document Uploaded – Taxpayer (Supplier) informs the Recipient that the missing document has been uploaded.
- The document does not belong to me – Taxpayer (Supplier) informs the Recipient that this document does not belong to him.
3.2.7 In the Supplier Remarks section, enter the remarks for a Supplier or a Recipient.
Note: Maximum length of the Supplier Remarks can be up to 200 characters.
3.2.8 Click the SEND button.
3.2.9 A Success message “Reply has been successfully sent” is displayed.
Note: Notification will now disappear from the Notification Received section. It will now be displayed in Reply Sent section.
On successful receipt of a new notification/reply, SMS and Email will be sent to the receiver. Also, an alert will be given to the receiver on the GST portal.
3.2.10 To see whether the reply is being sent to the recipient, click the Outbox (Notification & Reply Sent) tab. Select the TO RECIPIENT/ TO SUPPLIER tab. A list of notifications will be displayed showing the latest notification on the top.
Note: You can search any record on any page of Inbox/Outbox using the Search option as well. You can add any key/value from the given options: Recipient GSTIN, Trade/Legal Name, Subject, Notification Number. GST portal will search the same information from all the pages in the Recipient GSTIN, Trade/Legal Name, Subject, Notification Number columns and show the matching record on the screen. Any record that you are searching for will be searched across all the pages and not only on the current page. If you will remove the key/value (searched content) from the Search box, the GST portal will navigate back to the first page of Inbox/Outbox and display all the records.
3.2.11 Click the View link from the View Reply field to see the details of the reply sent for the notification.
3.2.12 Click the BACK button to go back to the main screen.
3.3 Upload the missing document directly to Form GSTR-1
In case, the supplier wants to upload the missing document directly to Form GSTR-1, perform the following steps:
3.3.1 Select the check box under the Upload to GSTR-1 field. Select the Action Taken by the supplier from the drop-down list and enter the required details. The supplier can only upload documents that are not filed to Form GSTR-1. Enter the remarks in the Supplier Remarks section. Click the UPLOAD TO GSTR1 button. (The facility will be made available shortly)
Note: Document will be uploaded in the next open tax period and will be editable in Form GSTR-1.
3.3.2 A Success message “Document(s) upload request is successful. Please check the status of upload by navigating to the GSTR-1 period mentioned for the document” is displayed. Click the OK button.
Note: Facility of direct upload of documents to Form GSTR-1 is only available in notifications received from the recipient.
Read More at: How to Rectify an Order/Intimation?
It is applicable to those taxpayers whose Form GSTR-1 status is Not Filed in records.
The upload facility will be available if we choose the File Missing Document option from the drop-down of the Action Required Heading. For the remaining options of the drop-down of the Action Required Heading, this direct upload facility to Form GSTR-1 is not available.
3.4 View Reply received from a Supplier or a Recipient for the Notification sent
Once the reply of notification is sent to a Supplier or a Recipient, they can see the reply received for the notification.
3.4.1 Login to the GST portal and navigate to Services > User Services > Communication Between Taxpayers option.
3.4.2 Click the Inbox (Notification & Reply Received) tab to see the reply received for the notification sent.
Note: A bell icon will be displaying the number of new notifications/replies received.
3.4.3 Under the Reply Received section, in the FROM RECIPIENT/FROM SUPPLIER tab, all the notifications will be displayed with the latest notification appearing in bold on the top.
3.4.4 Click the View link from the View Reply Received field to see the details of the reply sent by the counterparty for the notification.
Note: You can search any record on any page of Inbox/Outbox using the Search option as well. You can add any key/value from the given options: Recipient GSTIN, Trade/Legal Name, Subject, Notification Number. GST portal will search the same information from all the pages in the Recipient GSTIN, Trade/Legal Name, Subject, Notification Number columns and show the matching record on the screen. Any record that you are searching for will be searched across all the pages and not only on the current page. If you will remove the key/value (searched content) from the Search box, the GST portal will navigate back to the first page of Inbox/Outbox and display all the records.
3.4.5 Click the BACK button to go back to the main screen.
