- As per the new orders, Aadhaar-based e-KYC process has been reintroduced for issuing new mobile connections.
- Telecom service providers will be charged Re 1 per customer authentication by the UIDAI.
- Customer consent has been made compulsory in case the Aadhaar is being used and demographic details are being obtained electronically from UIDAI.
- Telecon reforms include -Aadhaar based e-KYC; self-KYC and OTP (one-time password)-based conversion of mobile connection from Prepaid to Postpaid and vice-versa.
The Telecom Department on Tuesday issued a series of orders to simplify and digitse know your customer (KYC) process in the telecom sector for getting new mobile connection, conversion from prepaid to postpaid connection, among others.
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Accordingly, following orders for immediate implementation have been issued by DoT to implement contactless, customer centric and secured KYC processes: –
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Aadhaar based e-KYC process has been re-introduced for issuing of new mobile connections. Telecom Service Providers will be charged Rs. 1/- per customer authentication by the UIDAI. This is a complete paperless and digital process wherein the demographic details along with picture of the customer is received online by the Telecom Service Providers (TSPs) from the UIDAI. |
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In this process, the issuing of mobile connection to the customers is done through an App/Portal based online process wherein a customer can apply for mobile connection sitting at home/office and gets the SIM delivered at his door step using documents electronically verified by UIDAI or DigiLocker. |
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The implementation of OTP based conversion process enables a subscriber to convert his mobile connection from Prepaid to Postpaid and vice-versa sitting at home/office via OTP based authentication. |
“This is a complete paperless and digital process wherein the demographic details along with picture of the customer is received online by the telecom service providers (TSPs) from the UIDAI”.
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